What happens if I have a problem during my exam?
If you experience a problem during your exam you will be able to access an online help chat and they will be able to investigate. The chat service is only available in English. Do not be concerned if you need to wait a few minutes for the chat service to respond to your message.
If your secondary device loses internet connection you will be prompted on-screen to take steps to reconnect your secondary device.
If you experience any issues when attempting your RI exam, please inform your APP as soon as possible so that WSET can investigate any issues.
Live Agent Support: https://proctorexam.com/test-taker-support/