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A step-by-step guide to your WSET online exam experienceplease access the document with this LINK https://www.wsetglobal.com/media/8102/online-invigilation-candidate-quick-guide-20200505.pdf
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Approved devices for online examTo sit a remotely invigilated exam it is recommended that the devices you intend to use meet the following technical requirements. You will need two devices as follows: Device One (to take the exam on): Device Two (for recording the exam room): ⬤ The following devices are not supported: Google Chromebooks, Android tablets (Nexus 7, etc.), iOS tablets (iPad, iPad mini, etc.), and Microsoft Surface RT.
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Checklist for WSET Remote Invigilation- 2021View and complete this checklist to be sure you are correctly set up for your WSET Exam!
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Do I need an internet connection to sit the exam?Yes, you will need an internet connection to sit your exam. Your internet strength will be tested as part of the systems check. You can pre-check your internet connection speed using https://www.speedtest.net/ Please note that you should not tether an internet connection but rather have a WIFI or hardwired internet connection for the exam.
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Do I need to download anything ahead to take my exam?As part of your system check, you will be asked to download the ProctorExam APP onto your secondary device. This will allow your secondary device footage to be connected to your exam attempt and WSET to confirm that the exam conditions have been met. This is the icon for the APP:
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How do I set up my test environment?SETUP YOUR ENVIRONMENT 1-Your room is well lit You should be clearly visible at all times. Through the setup process, you will be able to see what your webcam is sharing. Make sure that lighting is sufficient and no backlighting 2-You are alone You should be the only one taking the exam, having someone else in the room is a serious violation. Make sure to cover any irrelevant private info you would not like to show such as pictures or private objects.
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How is my online exam different from a WSET paper-based exam?The exam questions and the time the exam takes are the same as for a paper-based exam. These can be found in the relevant qualification Specification, which also explains how the exam is marked. What is different is that you will be taking the exam by yourself at home, using a computer, instead of sitting a paper exam with other candidates at an exam venue.
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How to register for your WSET examPlease watch the following video to get a step by step tutorial on how to register for the WSET exam. Regardless if you are in Level 1, 2 or 3 the process will be the same. Exam Registration
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How will I know if my devices are suitable for an online exam?You will receive an email from WSET one week before your exam with information on how to perform a system check before your exam. This email will contain information relating to what devices are required for you to sit your RI exam but in brief, you will need: One device with a webcam and microphone to take your exam on such as a laptop or MacBook Plus, one device to record you taking the exam: a smartphone or tablet.
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How will I know that I am registered for my online exam?You will receive two or three emails from WSET once you have been registered for your exam: Email 1: will be sent 9 days before the exam and will contain information relating to what devices you need to sit an RI Exam. It will ask you to perform a Systems Check. Email 2: will be sent 5 days before the exam and will only be sent to those candidates who have not yet conducted a system check advising you to do so
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I don’t want to take an online exam. Can I wait and take a paper-based exam later?Yes! RI exams have been made available to support students who have been studying during the Covid-19 crisis so that they don’t have to wait too long for an exam. However, there is no problem if you would prefer to wait until it is possible to attend an in-person exam for a paper-based exam. You can reach our exams department via phone at 855-513-9738
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Is my exam available in other languages?No, Online Exams and all corresponding documents are only available in English.
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Is the time of my online exam flexible?No – if you need to change the date or time, please contact us as soon as possible. Exam orders are placed 3 weeks prior to the exam date and you cannot change the date once that order has been placed with the WSET. Please note that you may need to pay an additional fee to rebook in accordance with our published terms and conditions.
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Online Exam Technical Support/FAQ/Live Agent Supporthttps://proctorexam.com/test-taker-support/ FAQ 1) What to do when I can’t proceed in the exam check requirements? If you face issues in proceeding in the exam check requirements, contact the tech support via the chat window available in the bottom-right corner of the page. 2) I have problems with my microphone and camera Click here for a guide on setting up your microphone and camera. 3) If due to technical issues I lose time from the exam session, can I have additional time to finish my exam?
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Screenshot Guide to Remote Invigilation (Exam) SetupSee the PDF linked here.
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What browser should I use for my exam?Please set Chrome to your default browser to take your exam. For information on how to do this, please click here.
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What happens if I experience a problem during my systems check?There is an online chat function that you will be able to access during your systems check. This chat function will be able to answer any questions you have. The chat function is only available in English. In the unlikely event that it is not possible to resolve your system check email via the chat function. Please contact your APP as soon as possible noting your issue and the information below:
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What happens if I have a problem during my exam?If you experience a problem during your exam you will be able to access an online help chat and they will be able to investigate. The chat service is only available in English. Do not be concerned if you need to wait a few minutes for the chat service to respond to your message. If your secondary device loses internet connection you will be prompted on-screen to take steps to reconnect your secondary device.
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What ID do I need to show as part of the identification check?You will need to show official photographic ID that shows your name and has a photograph. When presenting your ID, ensure your name and photo are visible and able to be verified by the proctor. It is essential that your ID is clearly visible. Please take it out of your purse or wallet and remove any covering. Hold it flat in front of the webcam when instructed, making sure that there is no glare or reflection and that your fingers are not covering any part of it.
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What is computer-based testing via remote invigilation(aka proctoring)?Computer-Based Testing via Remote Invigilation(RI)will enable you to take your exam in an invigilated environment from your home where you will be monitored via webcam, screen sharing technology, and a secondary recording device during your exam. A video explaining this in more detail can be found here.
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Will I have instant access to my online exam results?No. WSET need to perform quality checks on your results before they confirm them to us. You will receive your results from your us minimum 6 weeks after you sit your exam.
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WSET online exam requirementsHere is what you need to know about setting up your room for your online exam.