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What happens if I experience a problem during my systems check?

There is an online chat function that you will be able to access during your systems check. This chat function will be able to answer any questions you have. The chat function is only available in English. 

In the unlikely event that it is not possible to resolve your system check email via the chat function. Please contact your APP as soon as possible noting your issue and the information below: 

  • β€’ Nature of issue; device set up, internet, etc. 
  • β€’ Did the candidate perform a system check and if so did they experience any issues during the systems check? 
  • β€’ Type of device used in the exam; makes and operating systems 
  • β€’ Did they use the chat function and if so, was it helpful and timely in response time?