Online Exam Technical Support/FAQ/Live Agent Support
1) What to do when I can’t proceed in the exam check requirements?
If you face issues in proceeding in the exam check requirements, contact the tech support via the chat window available in the bottom-right corner of the page.
2) I have problems with my microphone and camera
Click here for a guide on setting up your microphone and camera.
3) If due to technical issues I lose time from the exam session, can I have additional time to finish my exam?
Despite the time-loss that you might face due to technical issues, it is possible to stay in the exam after the time-countdown reaches the end of the session.
4) I have problems with my Mac after the Catalina 10.15 update
Click here to view how to fix this issue.
5) What happens when due to technical issues I can’t take my exam?
If for some technical reason you can’t start your exam, it’s necessary to contact your test organiser.